Frequently Asked Questions
Why Swim Plus?
Swim Plus has over 50 years experience in delivering quality, consistent and innovative programs.
Our Centres
1 x 25 m indoor pool, heated to 31.5°C, all year round.
We are an accredited Watch Around Water facility which adhere's to the following guidelines: Children under 5 years old: must be accompanied and supervised from within arms reach. If they are in the pool, their parent/guardian should also be swimming with them.
Our Team
Our competent team of instructors are Active Training/AUSTSWIM qualified with current CPR Certification.
Our team of supervisors and customer service officers are certified in Senior First Aid and in Aquatic Emergency Procedures.
All of our staff in the centre have to obtain a Working With Children Check before being employed by us.
When are you open?
LocationsEach Swim School has individual opening hours depending on programs run!
Please visit our locations page for more information on a specific site.
How long will it take for my child to learn to swim?
Children’s learning abilities develop at different rates and often do not make equal and constant progress at every lesson, even with the best of instruction.
The Swim Plus learning pathway caters for all learning abilities. Consistent attendance is a big help in swimmers aquiring new skills.
How do I make a booking?
We have Learn to Swim lessons available morning and afternoon, 7 days a week. To be able to make a booking we firstly need to determine which level your child will be in.
We recommend to find the right class to meet your child's abilities; please call our customer service team and they will assist you. Aquababies, toddlers and beginner swimmers will not require a swimming assessment.
To discuss booking your child into our program, please contact your nearest Swim Plus centre.
Is my child ready to move up?
Your child’s progress is closely monitored by their instructors and pool deck supervisors.
Your child will be given a small card to indicate an important skill has been achieved; we will write up a vibrant and colourful certificate for your child to keep and track their progress.
When your child is ready to be promoted to the next level, the pool deck supervisor will inform you of the progress and will discuss booking options with you.
To track your child's progress, click on their profile on the App.
What happens if I miss a lesson?
Missed lessons can be taken as a make up lesson on a different day or time to your regular class. We do require notice of all absences to receive makeups. Please see terms and conditions for further information.
Can I use a School Sports Voucher at Swim Plus?
Yes! All our Swim Schools accept School Sports Vouchers.
From 1 January 2025 the number of Sports Vouchers available will double!
Two $100 vouchers will be available per calendar year. Simply bring a filled in form to reception to claim at Swim Plus!
Please visit the following page to download the form:
